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Harmoniq Frequently Asked Questions (FAQ)

Everything you need to know about The FLOW, Frequencies, membership plans, and more.

Harmoniq Frequently Asked Questions (FAQ)


Product Usage

What is Harmoniq and how does it work?

Harmoniq is a wellness platform built around The FLOW, a wearable that uses ulRFEĀ® (ultra-low radio frequency energy) technology.

Through the Harmoniq App, you can choose experiences called Frequencies, such as Zen Companion, Deep Work, and Creative Boost, designed to support different states such as calm, focus, energy, and rest.

Simply wear The FLOW, select a Frequency in the Harmoniq App, choose your session duration, and begin your session.


How do I use The FLOW?

Using The FLOW is straightforward:

  1. Wear The FLOW comfortably around your neck.

  2. Open the Harmoniq App on your iOS or Android smartphone.

  3. Select a Frequency for the state you want to support — for example, Deep Work for focus or Zen Companion for calm.

  4. Choose your session duration and start your session.

Tip: Make sure The FLOW is charged and connected to the Harmoniq App via Bluetooth. The app will guide you through pairing during setup.


Is The FLOW safe to use?

The FLOW is designed as a non-invasive wellness product and uses ultra-low radio frequency energy.

There are no drugs, supplements, or chemicals involved in its operation.

Always use The FLOW according to the provided instructions and follow the health and safety guidance applicable to the product.


Are there any age or health restrictions?

The FLOW is intended for adult use only.

We do not recommend using The FLOW if you are under 18 years old, pregnant, or have a medical implant such as a pacemaker.

If you have a serious medical condition, including epilepsy or a seizure disorder, or use an implanted electronic device, consult your healthcare professional before using The FLOW.

The FLOW is a wellness product and is not intended to diagnose, treat, cure, or prevent a medical condition.


Can I use The FLOW while I exercise?

The FLOW can be used during lighter activity.

We do not recommend using it during high-intensity exercise that causes excessive sweating, as moisture entering the product may affect its performance over time.

We also recommend avoiding use during high-intensity sports or work environments where The FLOW could become caught or create a safety risk.


Can I sleep with The FLOW on?

Yes. Some users choose to use The FLOW during sleep.

If wearing it around your neck is uncomfortable while sleeping, follow the usage guidance provided in the Harmoniq App and product instructions for alternative placement during your session.


Is The FLOW waterproof? Can I wear it in the shower or pool?

No.

Do not expose The FLOW to water or wear it in the shower, pool, or other wet environments.

Exposure to water may damage the product.


Does The FLOW make any noise?

No. The FLOW operates silently.

You may notice a small vibration when the product connects or when a session starts or ends.


Do I need more than one membership for multiple The FLOW devices?

No. One Harmoniq membership can be used with multiple The FLOW devices.

However, multiple devices cannot run sessions simultaneously under the same membership.


Can I use The FLOW without the Harmoniq App?

No. The Harmoniq App is required to set up and operate The FLOW.

Download the app from the Apple App Store or Google Play Store and create your Harmoniq account to get started.


How quickly will I notice the effects?

Individual experiences with Harmoniq Frequencies can vary.

Some users notice subtle changes during or shortly after a session, while others may need more time to find the Frequencies and session lengths that work best for them.

If you're not noticing much at first:

  • Try a longer session.

  • Explore a different Frequency.

  • Use the Frequency in an environment that supports the state you're aiming for — for example, use a sleep-focused experience while winding down rather than during an active part of your day.

Harmoniq experiences are designed to feel subtle, so give yourself time to explore what works best for you.


Pricing & Membership

How much does The FLOW cost?

The FLOW is available as a one-time purchase and is covered by Harmoniq's 45-Day Money-Back Guarantee.

Current pricing and any available promotions are shown on feelharmoniq.com.

For complete eligibility, timing, condition requirements, and refund details relating to the Money-Back Guarantee, please refer to the current return policy on the Harmoniq website.


Do I need a membership, and what does it cost?

A Harmoniq membership unlocks access to Frequencies and experiences within the Harmoniq App.

Harmoniq currently offers two membership options:

Sleep / Calm (Strain Relief)
$10/month or $99/year
Includes access to Sleep and Calm Frequencies and experiences.

All Access
$19/month or $199/year
Includes access to every Frequency and experience available in the Harmoniq library.

Every purchase of The FLOW includes 45 days of All Access Membership.

Your included 45-day period begins when you activate your membership in the Harmoniq App after receiving The FLOW — not when you place your order.

If your membership is set to continue as a paid plan after the included period, cancel before the end of the 45 days if you do not want it to renew into a paid membership.


Can I use The FLOW without a paid membership after the included 45 days?

If you choose not to continue with a paid membership after your included 45 days of All Access, The FLOW may continue to provide access to a limited selection of Harmoniq experiences.

An active membership is required to access the full library available within your selected plan.

You can choose to start or restart a paid membership later through your Harmoniq account.


Are there any discounts or promotions available?

Harmoniq may occasionally offer promotions or limited-time offers.

Because these can change, check feelharmoniq.com for the current price and any offers available at the time of purchase.

Annual membership plans are also priced lower than paying the corresponding monthly membership for a full year.

The FLOW is also covered by Harmoniq's 45-Day Money-Back Guarantee, subject to the current return policy.


Purchasing & Activation

How do I buy and activate The FLOW?

Here's how it works:

  1. Purchase The FLOW at feelharmoniq.com.

  2. Receive The FLOW.

  3. Download the Harmoniq App and create your account.

  4. Follow the in-app membership setup process.

  5. Activate your included All Access Membership. This is when your 45-day included period begins.

  6. Log in to the Harmoniq App using the account you created during setup and connect The FLOW.

Important: The email address you used to purchase The FLOW on the Harmoniq website does not need to match your Harmoniq App account email. The account you create during membership activation is the account associated with your membership. If you're having trouble accessing your Frequencies, make sure you're logged in with the correct membership account.

Every purchase of The FLOW includes 45 days of All Access Membership, beginning when you activate your membership in the Harmoniq App.

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