The FLOW Won't Connect — Let's Fix That
When you're pairing The FLOW, check the status light first: is it solid or blinking?
If the status light is solid
A simple reset will often resolve the issue.
Confirm The FLOW is powered off and no lights are showing.
Hold the Power Button for 15 seconds. The logo light will turn on and off once, and The FLOW will vibrate once.
Wait 15 seconds, then power The FLOW back on by pressing the Power Button once.
The status light should now be blinking green, which means The FLOW is ready to connect.
If the status light is blinking
This is usually related to how your phone is attempting to connect.
Try the following:
Make sure you're connecting The FLOW through the Devices tab in the Harmoniq App or through the Connect Device banner in the app.
Do not pair The FLOW through your phone's system Bluetooth settings, where you would normally connect devices such as headphones, speakers, or a car.
Always use the Harmoniq App to establish the connection.
Still having trouble?
If The FLOW still won't connect after trying these steps, visit feelharmoniq.com for additional support options.