My Limitless Neckband won't connect. What do I do?

My Limitless Neckband Won't Connect — Let's Fix That

When you're pairing your device, check the status light first: is it solid or blinking?

If the status light is solid

A simple reset will likely do the trick.

1. Confirm your Limitless Neckband is off (no lights are on)

2. Hold the Power Button down for 15 seconds — the logo light will turn on and off once, and the device will vibrate a single pulse

3. Wait 15 seconds, then power on again (press the Power button once)

4. The status light should now be blinking green — you're ready to connect

If the status light is blinking

This is usually related to how your phone is attempting to connect. Try the following:

• Make sure you are connecting your device through the Devices tab in the Harmoniq App, or via the Connect Device banner in the app

• The Limitless Neckband will not connect through your phone's system Bluetooth settings (the same place you'd pair a car or wireless speaker) — always use the Harmoniq App to establish the connection

If you're still having trouble after trying these steps, visit feelharmoniq.com for additional support options.