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Shipping & Returns Information

Everything you need to know about shipping times, our return policy, and how to get support.

Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days.

Once your order has shipped, you'll receive tracking information so you can follow its progress.

Delivery times vary depending on your location and shipping method.

Is shipping free in the United States?

Yes. Standard shipping for The FLOW is free within the United States.

Any available expedited shipping options and associated costs will be shown at checkout.

Do you ship internationally?

Yes. The FLOW is available for delivery to most supported countries and regions.

International availability is confirmed at checkout.

Depending on your destination, local VAT, customs duties, taxes, or brokerage fees may apply. These charges, where applicable, are determined by local authorities or carriers and are separate from your Harmoniq purchase.


Return Policy

What's your return policy?

The FLOW is covered by Harmoniq's 45-Day Money-Back Guarantee.

The guarantee gives you time to:

  • Explore different Harmoniq Frequencies and routines

  • Experience The FLOW in different parts of your daily routine

  • Determine whether Harmoniq fits your lifestyle

  • Make an informed decision about whether The FLOW is right for you

Returns must meet the conditions outlined in Harmoniq's current return policy.

For complete information about the 45-day period, product condition requirements, exclusions, and the refund process, please refer to the return policy on feelharmoniq.com.

Please note: Every purchase of The FLOW includes 45 days of All Access Membership, beginning when you activate your membership in the Harmoniq App. Paid membership fees are separate from the Money-Back Guarantee covering The FLOW.


Order Process

Typical Order Flow

  1. Order Placement — Purchase The FLOW at feelharmoniq.com.

  2. Processing — Your order is typically prepared within 1–3 business days.

  3. Shipping — Tracking information is provided once your order has been dispatched.

  4. Delivery — Delivery time varies depending on your location and shipping method.

  5. Setup — Download the Harmoniq App, create your Harmoniq account, and follow the in-app setup process.

  6. Membership Activation — Activate your included All Access Membership. Your 45-day included period begins at activation, not when you place your order.

  7. Support — Harmoniq support is available if you need help with setup, membership, or using The FLOW.

International Considerations

  • Delivery times vary by destination.

  • International shipping availability is confirmed at checkout.

  • VAT, customs duties, taxes, or brokerage fees may apply depending on your location.

  • App, membership, and service availability may vary by country or region.

  • Support is available through Harmoniq's support channels.


Customer Support

What we can help with

  • Setting up and pairing The FLOW

  • Harmoniq App navigation and troubleshooting

  • Account creation and login issues

  • Membership and billing questions

  • Understanding Frequencies and app features

  • Technical support

  • Shipping, orders, and returns

Response Time

Our support team typically responds within 24–48 hours.

Response times may vary depending on request volume and the nature of your inquiry.

Contact Us

  • Website & Support: feelharmoniq.com

  • Email: [email protected]


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