Charge The FLOW fully before first use. A full charge takes approximately 3 hours.
Turn The FLOW on.
Download the Harmoniq App and create your Harmoniq account.
Follow the in-app membership setup process and activate your included All Access Membership. Your 45 days of included All Access Membership begin at activation — not when you purchase The FLOW.
Follow the Bluetooth pairing steps in the Harmoniq App.
Choose a Frequency and press play.
Note: The account you create when activating your membership in the Harmoniq App becomes your membership account and should also be used to log in to the app. The email you used to purchase The FLOW on the website does not need to match your Harmoniq App account email.
If a firmware update is available, the Harmoniq App will notify you.
Make sure The FLOW is connected to the app and sufficiently charged, then follow the in-app instructions to complete the update.
The FLOW: Up to 18 hours of battery life.
Battery life may be extended by dimming or turning off the indicator light through the Harmoniq App settings.
Yes. You can run Frequencies while The FLOW is connected to power and charging.
The Harmoniq logo light will gently “breathe” — slowly fading in and out — while a Frequency is active.
You can also check the Harmoniq App to see which Frequency is currently running.
If you prefer less light, you can dim or turn off the indicator light in the Harmoniq App settings.
Make sure Bluetooth is enabled on your phone.
Make sure The FLOW is sufficiently charged.
Keep The FLOW close to your phone during pairing.
If it still won't connect, restart both your phone and the Harmoniq App.
Try the pairing process again.
If the issue continues, contact us at [email protected].
Double-check your email address and password for any typos.
Your Harmoniq account is created through the Harmoniq App when you set up your membership. This is the account associated with both your membership and your app login.
The email you used to purchase The FLOW on the website does not need to match your Harmoniq App account email.
If you're still having trouble, contact us at [email protected].
Tap “Forgot Password” on the login screen to reset your password.
Make sure you're using the email address associated with the account you created when activating your membership in the Harmoniq App.
If you still need help, contact us at [email protected].
