Charge it fully (about 3 hours)
Turn it on
Download the Harmoniq App and create your account through the sign-up/payment portal to set up your membership — your 30-day free trial starts here, at activation, not at purchase
Follow the Bluetooth pairing steps in the app
Pick your Frequency and press play
Note: The account you create when setting up your membership in the app is your subscription account — and it's the same account you'll use to log in. The email you used to purchase the Limitless Neckband on the website does not need to match this account.
If an update is available, the Harmoniq App will let you know. Make sure your Neckband is connected and sufficiently charged, then follow the in-app prompts.
Limitless Neckband: Up to 18 hours (even longer with the indicator light dimmed or turned off via App Settings).
Yes! You can play Frequencies while the Neckband is plugged in.
The Harmoniq logo light will "breathe" — slowly fade in and out — while a Frequency is active. You can also check the Harmoniq App to see which Frequency is running. Prefer it dark? You can dim or turn off the light in App Settings.
Make sure Bluetooth is enabled on your phone
Ensure the Neckband is charged
Keep the Neckband close to your phone during pairing
If it still won't connect, restart both your phone and the Harmoniq App
If the issue persists, reach out to us at [email protected]
Double-check for typos in your email address and password. Remember, your membership account is created through the sign-up/payment portal in the Harmoniq App after your device arrives — this is the account that matters for both your subscription and your login. If you're still stuck, contact us at [email protected].
Tap "Forgot Password" on the login screen to reset your password. Make sure you're logging in with the email you used when setting up your membership in the app — that's your subscription and login account. Still need help? We're here at [email protected].
