Work through these steps in order — most issues are resolved by step 2.
If your membership is active but the app hasn't caught up yet, give it a nudge:
Tap the refresh button on the banner (app version 3.5.0 or later)
Or pull down on the screen to trigger a manual sync
Your subscription is tied to the account you created when you set up your membership in the Harmoniq App — not necessarily the email you used to buy the Limitless Neckband on the website.
When you activated your membership through the in-app sign-up/payment portal, that portal account became your subscription account. That same email is your login for the app.
To verify:
Go to your Profile page in the Harmoniq App
Confirm the email shown matches the account you created during membership setup
If you're logged in with a different email, log out and log back in with your membership account email
Once you're signed in with the correct account, your subscription status should update automatically.
If the status still isn't reflecting correctly:
Uninstall the Harmoniq App completely from your device
Reinstall the latest version from your device's app store
Make sure the old version is fully removed before reinstalling
Log back in with your membership account email
Your Profile section should no longer show "unsubscribed" once you're signed in to the right account.
We're here to help. Reach out anytime through the Harmoniq Assistant in the app and our team will get you sorted.
