Work through these steps in order — most issues are resolved by step 2.
1. Refresh Your Membership Status
If your All Access Membership is active but the app hasn't caught up yet, give it a nudge:
Tap the refresh button on the banner (app version 3.5.0 or later)
Or pull down on the screen to trigger a manual sync
2. Check Which Account You're Logged Into
Your All Access Membership is tied to the account you used when you activated your membership in the Harmoniq App — not necessarily the email address you used to purchase The FLOW on the website.
The email used during membership activation becomes the account associated with your All Access Membership and should also be used to log in to the Harmoniq App.
To verify:
Go to your Profile page in the Harmoniq App
Confirm the email shown matches the account you used when activating your membership
If you're logged in with a different email, log out and log back in with your membership account email
Once you're signed in with the correct account, your membership status should update automatically.
3. Reinstall the Harmoniq App
If your membership status still isn't reflecting correctly:
Uninstall the Harmoniq App completely from your device
Reinstall the latest version from your device's app store
Make sure the old version is fully removed before reinstalling
Log back in with your membership account email
Your Profile section should no longer show "unsubscribed" once you're signed in to the correct account and your membership is active.
4. Still Having Issues?
We're here to help. Reach out anytime through the Harmoniq Assistant in the app and our team will help get you sorted.